Frequently Asked Questions
General
Do I need to create an account to place an order?
you can checkout as a guest. Account creation is optional
Is NeoMart a physical store? Can I visit or pick up my order?
NeoMart is an online-only store. We do not offer walk-ins or in-person pickups.
What kind of products do you sell?
We sell a wide range of products including kitchen tools, health & beauty items, electronic accessories, women’s and men’s fashion, baby & kids products, home and lifestyle goods, and personal care items.
What are your customer service hours?
Our support is available Monday to Saturday, from 10:00 AM to 6:00 PM.
Shipping & Delivery
Do you deliver across Pakistan?
Yes, we currently ship to all cities within Pakistan.
Which courier services do you use?
We use reliable courier partners including TCS, Leopards, BlueEx, and PostEx.
How long does order processing take?
Orders are processed within 1–2 business days.
What is the estimated delivery time?
You can expect your order to arrive within 3–5 business days after processing.
Do you offer free shipping?
Yes, we offer free shipping on orders above Rs. 500.
Returns, & Refunds
What is your return policy?
You may request a return or exchange within 14 days of receiving your order.
Are there any non-returnable items?
Yes, personal care items are non-returnable for hygiene reasons.
Is an unboxing video required for returns or exchanges?
Yes, an unboxing video is mandatory for all return or exchange claims.
Can I exchange a product?
Exchanges are allowed only if you received a damaged or incorrect product, and only if an unboxing video is provided.
Who pays the return shipping cost?
Customers are responsible for a fixed return shipping fee of Rs. 100.
How are refunds processed and how long does it take?
Refunds are processed within 7–14 working days.
Refunds to Easypaisa or JazzCash are faster and typically take 3–5 working days.
How do I request a return, exchange, or cancellation?
You can contact us via email at neomartonline.pk@gmail.com or WhatsApp at +92 327 9920656.
Payment Methods
What payment methods do you accept?
Cash on Delivery (COD), Easypaisa, JazzCash, Bank Transfer
Is there any extra charge for Cash on Delivery (COD)?
No, there are no extra charges for COD.
Which payment gateways do you use?
We use Easypaisa and JazzCash for secure digital payments.